The steps to follow are:
1. Send an email to [email protected] indicating the order number and the items you wish to return. You can also do it from your "Order history" in your account from the web, selecting the items you want to return in the order.
2. After accepting your return, you can send it to our warehouse located at:
KIMONDO
Ctra. Sant Boi, nº 96
08620 Sant Vicenç dels Horts
Barcelona, Spain
*Only delivered returns are accepted at the specified address
3. Once your items are received, they are reviewed, if everything is correct, we will proceed to pay you the amount of the same, deducting in case we have collected the collection costs mentioned above. Within a maximum period of 14 business days after receiving the package in our warehouse.
NOTE: The fact that we accept your return and receive it in our warehouse does not guarantee that it will be paid, for this it has to meet the requirements indicated below and not show signs of use. In the event that it does not pass the review phase, we reserve the right to resend your return postage due and deduct the costs of the collection if we have made it ourselves.
*In times of much saturation such as Christmas or sales it will not always be possible to offer home pick-ups with the agency, in that case, the client must send us the return by their own means
*In case of returning all the products of an order and having benefited from free shipping, we reserve the right to charge the costs of this first free shipping in addition to the corresponding return costs.