1. Shipments are made by courier service.
2. The shipping costs include in all cases the Value Added Tax (VAT), but no other tax, fee, duty or surcharge.
3. Shipping is understood as the delivery of items to the home or address specified by the customer during the ordering process, limiting the delivery areas listed above.
4. Kimondo delivers the orders to the courier service within the specified period. We are not responsible for possible delivery delays caused by courier services.
5. The agency makes a delivery attempt as a rule, in times of high volume these delivery attempts may be reduced and if several attempts have been made and it is still absent, the order will be left in central or it will be returned.
6. In case of absence by the client at the time of delivery, after the attempts made by the transport agency, the order will be left at the agency or office closest to the recipient. If after 15 days (in times of high volume this time may be shorter), the customer does not pick up their order, it will be returned to Kimondo again. For the order to be sent again, the customer must bear the corresponding shipping costs.
7. Cash on delivery orders, orders with this payment method must take into account that at the time of delivery the courier will request the exact amount of the value of the refund specified in the order. The courier does not usually carry change and payment will be made in cash, never by card.
8. If your shipment has been returned to us due to any of the following reasons:
- Incomplete address such as lack of number, street, floor and after contact with the client the package has passed the delivery attempts and maximum term.
- Lack of telephone or any contact assuming a reason why the delivery cannot be completed due to absenteeism.
- Delivery rejected by the client to the courier.
You will be reimbursed for the amount of the products, discounting the costs of handling the return and shipping of the package (in case you have benefited from a free shipping promotion or shipping at a cheaper price, the difference with the real cost of management).